Commercial claims resolution desk
Netbalance reads your remittances, finds every deduction, checks each one against your agreement and disputes the ones that are wrong. Our desk files and follows up. You make the calls.
Running in pilots with manufacturers and suppliers. Try it with sample documents in under a minute.
CM 538433 −$466.14
DSD Program Fee (17%)
Valid. The agreement sets a 17% fee: exactly this. It stays deducted.
CM 538413 −$264.11
2026.Q2 Warehouse Transfer Fee
Wrong. Nothing in the agreement allows it. Netbalance gets it back.
How it works
Read
Remittances, invoices, credit memos and proofs of delivery: uploaded, forwarded, or picked up from your Gmail. Every number is copied exactly and the payment is tied to its invoices.
PR596102 · paid $2,011.75 · 1 invoice · 2 memos
Classify
Each deduction is matched to the retailer's own reason codes — 491 of them across 21 retailers and distributors — so a cryptic “FF” becomes Freight / Logistics.
CM538413 → Fees / Warehouse Transfer Fee
Check against your agreement
The fee rate, the discount window, the price list, the proof of delivery: Netbalance does the arithmetic and says plainly whether the deduction is allowed.
Not among the deductions the agreement allows
Dispute
You confirm. Our desk drafts the claim with the evidence packet attached, sends it from your own mailbox or the retailer's portal, and follows up until they answer.
Sent to deductions@rainforest… · packet attached
Recover
When the partner agrees, Netbalance finds the repayment in your bank statement, closes the case, and records what stays written off.
Repaid $264.11 · case closed · won
Every deduction, judged
Valid
Allowed by your agreement. Accepted for you.
Dispute
Not allowed. Netbalance recommends getting it back.
Needs a document
Only the partner's proof can settle it.
A desk, not another tool
Deduction software
Netbalance
Why it matters
That is how much deductions can take in some retail and distribution channels. Most suppliers don't have the people to dispute every one, so a large share is never recovered.
Netbalance is running in pilots with manufacturers and suppliers.
112/112
documents read correctly
invoices, PODs, credit memos, remittances
37/37
deductions classified and judged right
valid, dispute or needs a document
13/13
partner replies understood
accepted, partial, offer, rejected, needs info
9/9
repayments matched in the bank statement
no false matches
Internal benchmark on generated documents with known answers, read by the same model customers use.
The assistant
It reads the same documents, agreements and cases Netbalance works. Ask what it found, why a deduction is valid, or tell it to dispute one — it asks before it acts.
Netbalance assistant
Connect the Gmail inbox where payment advices land. Netbalance picks up new PDFs every 15 minutes, reads them, and sends disputes from your own address — always after your approval. Partner replies come back to the case.
Everyone works the same cases. Owners and admins connect apps and manage people; members see everything and make the calls. Invite someone in a minute.
Pricing
Every plan starts with a 14-day free trial. No card needed.
For a small team getting its first deductions under control.
$499/month
Every deduction across your main retailers and distributors.
$1,499/month
Unlimited volume with priority handling on the desk.
$3,999/month
When a retailer or distributor pays your invoice, they often pay less than the invoice and list the difference as deductions: fees, promotions, shortages, damages, pricing differences, fines. Some are valid under your agreement; many aren't. In some channels they add up to 10–15% of revenue.
No. Netbalance is a desk, not a tool to operate: you send remittances (or connect your Gmail) and make the calls when a decision is yours. Our team and our AI do the reading, the checking, the disputes and the follow-ups.
It reads your agreement's terms — fee rates, discount windows, price lists, authorized deduction types, reporting windows — and checks every deduction against them, with the proof of delivery and the invoice. Each verdict comes with its reason in plain words.
Our desk prepares each claim with its evidence packet and files it after you confirm: from your own connected mailbox, so the retailer sees your address, or through the retailer's portal. Replies come back to the case and you decide on offers.
Netbalance's claims taxonomy maps 491 reason codes across 21 retailers and distributors, including Walmart, Kroger, KeHE and Rainforest Distribution, and grows as we work more of them.
Yes. Start free and load the sample documents: a real-looking distributor payment printed with your company's name. You'll see what Netbalance finds in under a minute.
Start free with your own documents or our samples. You'll see every deduction and its verdict in under a minute.